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Problems paying RITA taxes? You're not alone

BRECKSVILLE, Ohio (WTVN) -- If you live in one of the more than 200 Ohio communities where city or village income taxes are filed through RITA - the Regional Income Tax Agency - you're not alone if you have had problems going onto their website to file your taxes. 

RITA's website was overwhelmed by filers over the weekend and Monday which kept others from logging on to the system to do their taxes.

"Very frustrating because I left work to come and do it just to make sure it's done," said Lauri Dignan who came to the suburban-Cleveland RITA offices in person to file her taxes after the website wouldn't work.

Don Smith, executive director with RITA, says they have doubled the bandwidth of the site and are in the process of adding even more to handle the crush of taxpayers.  

Smith says they believed they had sufficient bandwidth to handle this year's filers but he admits they were caught a little off-guard when the system became overwhelmed.  

"We also had a new website, compared to last year, that may have contributed to the response time that people received," Smith said.

Add to that the volume of people trying to call RITA to ask questions or complain, and they are getting fast busy signals. 

"It's unfortunate because I live about 30 minutes away, but I want to get it done so I'm here. Do what you've got to do, I guess," said another tax payer who showed up at the RITA offices.

For others, filing in person isn't an option. Because of the issues, the deadline to file has been extended to 11:59 p.m. on Monday, April 21.

(Photo courtesy Getty Images)

 

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